We work very closely with our customers to create the perfect design and product. No order is completed without an approved quote and digitized design. We strive to have all custom embroidery work completed within 2 weeks. Please notify us via our email address at firstname.lastname@example.org if you need your work pushed to priority placement. Due to the nature of customized work, we will not make any refunds on special orders. We require a 50% deposit on all special orders/custom work. The balance is due after customer approval of the design and prior to shipment.